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CSI: Call Center Quality Monitoring
CSI: Call Center Quality Monitoring

The CSI flagship product, Virtual Observer (VO), is a call recording and quality assurance solution for call centers. VO is making inroads against major competition by offering robust, user friendly feature sets that exceeds client requirements.

More Info: Coordinated Systems, Inc. delivers enterprise ready call center quality monitoring, call recording and workforce optimization solutions at an incredible value. We specialize in providing solutions to mid-size and large customer service centers recording a sampling of agent calls in single or multiple locations. Virtual Observer can be up and running and creating better trained employees in rapid time. Find out why Virtual Observer is making huge inroads against the competition - schedule a VO demo today!

E-Learning and Content Delivery:
With Virtual Observer's E-learning & Content Delivery functionality, you can easily send targeted training materials, along with the original event media (Audio, Screens and Evaluations) directly to your agents desktop for later playback and review.

Media Encryption ensures credit card compliance:
VO's Media Encryption module will prevent unauthorized playback of your recorded customer events. This functionality features 256-Bit "Advanced Encryption Standard" compliance. The system can store and archive media in encrypted format and files are decrypted locally to prevent network exposure. This enables you to meet Visa's "Payment Card Industry - Data Security Standard". It also protects your valuable customer information from unauthorized access.


Category: Call Centers
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